PokerStars Spin & Go Players Refunded Thousands of Dollars

Many poker players on PokerStars, the world’s largest real-money online poker room, received refunds to their accounts as a result of playing against opponents in lottery-style Spin & Go tournaments who were violating the site’s terms of service.

Although no details were provided for which games and opponents created the issue to begin with, those refunded received the following message via email from the PokerStars Game Integrity Team, notifying them about the refund, how to see the amount, and the importance of the site’s integrity.

Hello,

PokerStars has become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.

In a case such as this it is our policy to confiscate the balances of the offender(s) and for PokerStars to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.

To confirm your credit, please log onto your PokerStars account, go to the ‘Cashier’ screen and click the ‘History’ button. Your share will be shown as “REFUND”, followed by the amount of the credit.

The integrity of the games at PokerStars is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. PokerStars works hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.

We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question. …

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